Now more than ever, the public workforce system can deliver critical support to job seekers across the country. This page provides resources to help workforce development professionals design and deliver critical job seeker services, to including virtual services; information, tools, and supports for assisting job seekers; and gain a better understanding of the challenges facing individuals that are unemployed and underemployed.
Virtual Job Seeker Service Delivery
- Roadmap for Navigating the CareerOneStop Suite of Career Tools explores the tools available to job seekers, employers/industry, and workforce professionals. The Service Delivery – Virtual Tools provide job seekers with access to virtual services, resources, and support including CareerOneStop tools like mySkills myFuture, Worker ReEmployment Portal, Career Advisor, and Employment Recovery
- The Heldrich Center developed the Virtual Services Toolkit – The Basics to help organizations communicate virtually as well as Suddenly Virtual: A Practical Guide for Frontline Service Providers During the COVID-19 Pandemic
- Youth Resources on Virtual Engagement
Reemployment
- Meet the Out-of-Work profiles jobless adults and strategies for reemployment
- Pathway to Reemployment Framework assists state and local stakeholders design and implement a re-envisioned approach to reemployment. See also My Reemployment Plan
- RESEA resources for practitioners, from operations to promising practices
- Helping the Long-Term Unemployed Subject Matter Expert Series can help workforce professionals address the barriers faced by the long-term unemployed
Customer-Centered Service Delivery
- The Global Case for Customer Experience in Government explores the importance of the customer’s experience in public sector
- AJC Customer Flow Scenarios assists AJC partners work across programs and agencies to implement collaborative service strategies
- Customer-Centered Design: A playbook for workforce service delivery leads organizations through the development of designing and implementing customer-focused service delivery. See more at the CCD CoP
Apprenticeship, Work-Based Learning (WBL), and On-the-Job Training
- Supporting the Apprenticeship Ecosystem in an Economic Downturn shares promising practices from ETA’s Apprenticeship State Expansion and State Apprenticeship Expansion grantees in responding to economic downturns
- Digital Skilling in the Time of COVID-19: Innovations and Outreach explores digital skilling solutions for challenges facing WBL programs
- 7 Things Apprenticeship Programs Can Do During the COVID-19 Crisis and We Must Sustain Apprenticeship in a Post-Pandemic Downturn
- A Quick-Start Toolkit: Building Registered Apprenticeship Programs
Accommodation and Serving Job Seekers with Disabilities
- COVID-19 and Other Disability Focused Federal Resources on the Disability and Employment CoP
- Accommodation and Compliance: Coronavirus 2019 from the Job Accommodation Network
- COVID-19 Resources and Distanced Service Delivery Resources from WINTAC
