Prototypes can be used to provide initial observations for how our customers will make use of and experience the solutions we created.
The feedback received can be used to refine ideas until the final solutions begin to emerge and become ready to be tested.

In Module 5 of the Customer-Centered Memorandum of Understanding (MOU) Webcast Series, we provide an overview of the basic principles of the last two phases of customer-centered design (CCD), prototyping and testing.  You will learn how this process is key to staying customer-centered and how it can save you from making bad financial investments in your program implementation.