In the American Job Center network, the term “customer” applies to both job seekers and businesses.  To be successful, all systems, policies, and procedures should be designed entirely with the needs of both customer groups in mind.  

In Module 1 of the Customer-Centered Memorandum of Understanding (MOU) Webcast Series, we discuss the details of what customer-centered design is, how it probably differs from how you have approached things in the past, and why we think it is one of the best ways to approach the design of your MOU.  Learn about this innovative change management and innovation method that can be used in any situation where improvement or renewal is needed.