The
One-Stops and American Job Centers - Other Key TA Resources page provides a
collection of key resources, technical assistance tools, and promising practices
for operationalizing the one-stop delivery system under Workforce Innovation
and Opportunity Act (WIOA).
Some of the resources include a sample MOU toolkit, designed to help local workforce areas navigate the waters of partner negotiation. This page also includes an American Job Center (AJC) Customer Flow Scenarios booklet designed to facilitate training and discussion for frontline staff on working with a variety of possible jobseeker and employer situations that may occur at the AJC.
These resources are beneficial to the multitude of workforce partners who are part of the American Job Center network.
AJC overview
- AJC Fact Sheet
- AJC Common Identifier and Branding
- One-Stop Center Certification
- AJC Center Network Overview Infographic
- Benefits of Participating in an Integrated American Job Center Network
- Outreach and Referral Strategies
MOUs
- Bypass The Impasse-Five Steps For Successful MOU Negotiation
- Spokane Workforce Council Plans/MOUs
- Customer Centered Memorandum of Understanding Web Series
- Sample MOU and Infrastructure Costs Toolkit
AJC /TA related/Training resources
- WIOA Desk Reference: Serving Youth in an Integrated American Job Center Network
- WIOA MythBusters
- Meet the out-of-Work: Local Profiles of Jobless Adults and Strategies to Connect them to Employment
- AJC Customer Flow Scenarios
- AJC Customer Flow Scenarios Spanish
- Customer-Centered Design (CCD)
- Universal Access
- Integrated Service Delivery Toolkit
AJC Strategic TA tools
