The
One-Stops and American Job Centers - Other Key TA Resources page provides a
collection of key resources, technical assistance tools, and promising practices
for operationalizing the one-stop delivery system under Workforce Innovation
and Opportunity Act (WIOA).
Some of the resources include a sample MOU toolkit, designed to help local workforce areas navigate the waters of partner negotiation. This page also includes an American Job Center (AJC) Customer Flow Scenarios booklet designed to facilitate training and discussion for frontline staff on working with a variety of possible jobseeker and employer situations that may occur at the AJC.
These resources are beneficial to the multitude of workforce partners who are part of the American Job Center network.
- AJC Customer Flow Scenarios
- Sample MOU and Infrastructure Costs Toolkit
- Customer Centered Memorandum of Understanding Web Series
- Customer-Centered Design (CCD)
- Universal Access
- One-Stop Center Certification
- Outreach and Referral Strategies
- AJC Center Network Overview Infographic
- Benefits of Participating in an Integrated American Job Center Network
- Integrated Service Delivery Toolkit
- WIOA Desk Reference: Serving Youth in an Integrated American Job Center Network
- WIOA MythBusters
- AJC Customer Flow Scenarios Spanish
- Meet the out-of-Work: Local Profiles of Jobless Adults and Strategies to Connect them to Employment
- AJC Fact Sheet
- WIOA Federal Agency Collaboration Guide
- AJC Common Identifier and Branding
- Bypass The Impasse-Five Steps For Successful MOU Negotiation
- Spokane Workforce Council Plans/MOUs
- Congressional Research Service Report: Programs Available to Unemployed Workers Through the American Job Center Network
