Youth Customer Flow Scenarios Now Available: Three new stories demonstrate the flow of welcoming and guiding a young person to the appropriate staff member in order to ensure high quality American Job Center (AJC) service is provided to all youth.
Spanish AJC Customer Flow Scenarios: The AJC Customer Flow Scenarios have been highly successful as a resource for AJC customers and as a staff training tool. To expand their usefulness to a broader customer base, a Spanish translation is now available.
Many states and local areas have expressed a need for staff development tools that help train AJC staff, while enabling them to work collaboratively and seamlessly across programs.
These stories demonstrate the characteristics of a high-quality one-stop center, as described in TEGL 04-15:
The initial AJC Customer Flow Scenarios booklet of five scenarios illustrates a diverse set of customers and situations encountered by AJC staff:
The NEW Youth AJC Scenarios introduce a variety of solutions and resources to assist youth oryoung adults who seek assistance at an AJC. It is not a comprehensive guide of all available programs, nor is it limited to how assistance is provided. These stories introduce a variety of needs that young adults have and exemplify the importance of ensuring youth and young adults are welcomed and guided to the appropriate staff.
This booklet includes three scenarios that illustrate three youth seeking career services.