The Workforce Innovation and Opportunity Act (WIOA) requires the state workforce development board, in consultation with chief elected officials and local workforce development boards, to establish objective criteria and procedures to use when certifying its American Job Centers (AJCs). 

The certification process establishes a minimum level of quality and consistency of services in AJCs across a state. The certification criteria allow states to set standard expectations for customer-focused seamless services from a network of employment, training, and related services that help individuals overcome barriers to obtaining and maintaining employment. 

The U.S. Department of Labor Employment and Training Administration (ETA) has received several questions from the field regarding the one-stop certification requirement such as the due date for certification, what types of AJCs to certify, etc., and the certification requirement for stand-alone partner offices. As a result, ETA has produced four new FAQs to clarify the one-stop certification requirement.