The Service Delivery – Adult and Dislocated Worker Populations page provides a collection of key resources, technical assistance tools, and best practices for providing career and training services to adult and dislocated worker populations.
If you are looking for resources, technical assistance tools, and best practices for providing career and training services to adult and dislocated worker populations under the Workforce Innovation and Opportunity Act (WIOA) this is the page for you.
Key Resources:
- TEGL 08-19 – ETP Eligibility: Guidance describing the WIOA requirements pertaining to Eligible Training Provider (ETP) List Eligibility
- TEGL 19-16: Guidance on WIOA Services for Adult and Dislocated Workers: Programmatic guidance for the WIOA title I Adult and Dislocated Worker programs.
- Understanding Reportable Individuals and Participants for Performance: Guide and video to understand reportable individual and participant information.
- Supportive Services Desk Reference: Desk reference overview of the different types Supportive Services available for adults, dislocated workers, and youth participants under WIOA.
- Eligible Training Provider (ETP) Quick Reference Guide: This reference guide provides a high level overview of some of the key requirements that WIOA applies to states with respect to the state list of Eligible Training Providers (ETP list).
- AJC Customer Flow Scenarios: Booklet of illustrated stories representing scenarios of customer experiences and the guidance an AJC staff member might provide.
- Customer Centered Design: A collection of resources focused on the Customer Centered Design service delivery system.
- Hallmarks of Program Integration: A collection of resources focused on Integrated Service Delivery and Co-enrollment.
- Effective Case Management Counseling and Documentation: A collection of resources focused on Effective Case Management and Counseling.
- Job Assistance and Career Readiness: A collection of resources focused on Job Search Assistance and Career Readiness Assistance.
- Study: Employment Strategies for Low-Income Adults: The Employment Strategies for Low-Income Adults Evidence Review assessed the rigor of such studies to help decision-makers identify programs shown to be effective for this population.
- Meet the Out-of-Work: Profiles of jobless adults and strategies to connect them to employment.
- Rapid Response Fact Sheet: This fact sheet provides a brief overview of the Rapid Response program.
