WIOA Peer Learning Groups Main Page

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If interested in joining the PLG calls, register here: http://bit.ly/1qI14u8

The WIOA Peer Learning Groups (PLGs) are collaborative learning communities that involve individuals working together in groups to discuss key WIOA implementation concepts, share promising practices and find solutions to challenges.

The PLGs aim to build from the January 2016 ETA National Convening and its work to galvanize state team collaboration. The PLGs are organized by topic, reflective of areas that are understood to be major challenges for system practitioners including:

  • Customer-Centered Design
  • Integrated Service Delivery: Operations
  • Integrated Service Delivery: Programs
  • Strategic Boards
  • Regionalism
  • Youth Services


WIOA PLGs will convene via telephone (or virtually if appropriate) for 4 - 5 one-hour long calls from May through September 2016. Each PLG will be led by a trained SME and facilitator and will highlight one or two expert practitioners. Expert practitioners will have an opportunity to share their promising practice. However, the majority of the calls will be devoted to a facilitated peer-to-peer discussion and Q&A.


PLGs are aimed at state and local leaders and staff—from the workforce system and core partners—who are responsible for leading implementation of any and all aspects of WIOA changes.

PLG Descriptions

For complete descriptions of the WIOA PLGs, see related content.

Customer-Centered Design

Provides an overview of how Customer-Centered Design can improve outcomes and result in higher customer satisfaction.

Integrated Service Delivery: Operations

Explores the operational fundamentals of integrated service delivery.  This will include relationship building and policy considerations. 

Integrated Service Delivery: Programs

Provides participants with real-world examples of state guided and locally implemented strategic partnerships that leverage partner services and resources to support improved and coordinated service delivery.

Strategic Boards

Offers presentations from practitioners who are operating strategically, and provides recommendations and tools for further developing your ability to drive strategic action at the State and Local levels. 

Youth Services

Features States and Local Areas that have made strides in service that recruit, engage, and retain youth providing them the career and transition skill necessary to become self-sufficient and independent adults.


Participants will be notified of upcoming PLG calls once they register.  You can also find specific dates and times in the ION Events Tab.


Post, follow, and respond to questions and comments on the PLG discussion threads.






Read Comments (1)

5/25/2016 6:44 PM by Lou Adams

Thank you for the WIOA Peer Learning call. There are some interesting integration approaches springing up. Delaware's Job Link as a means of collecting information for Core Partners was shared. One state is uses Integrated Resource Teams, made up of core partners, to team up on common customers to help them overcome their barriers. Another state is increasing the number of Youth in Summer Employment by working with and sharing costs with VR.

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