The WIOA Peer Learning Groups (PLGs) were collaborative learning communities that involved individuals working together in groups to discuss key WIOA implementation concepts, share promising practices and find solutions to challenges.  These events occurred between May 2016 to September 2016.

The PLGs build on the January 2016 ETA National Convening and its work to galvanize state team collaboration. The PLGs were organized by topic, reflective of areas understood to be major challenges for system practitioners including:

  • Customer-Centered Design
  • Integrated Service Delivery: Operations
  • Integrated Service Delivery: Programs
  • Strategic Boards
  • Regionalism
  • Youth Services


WIOA PLGs convened via telephone for 4 - 5 one-hour long from May through September 2016. Each PLG was led by a trained SME and facilitator and highlighted one or two expert practitioners. Expert practitioners shared their promising practices, but the majority of the calls were devoted to a facilitated peer-to-peer discussion and Q&A.


PLGs were aimed at state and local leaders and staff—from the workforce system and core partners—responsible for leading implementation of any and all aspects of WIOA changes.

PLG Descriptions

For complete descriptions of the WIOA PLGs, see related content.

Customer-Centered Design

Provides an overview of how Customer-Centered Design can improve outcomes and result in higher customer satisfaction.

Integrated Service Delivery: Operations

Explores the operational fundamentals of integrated service delivery.  This will include relationship building and policy considerations. 

Integrated Service Delivery: Programs

Provides participants with real-world examples of state guided and locally implemented strategic partnerships that leverage partner services and resources to support improved and coordinated service delivery.

Strategic Boards

Offers presentations from practitioners who are operating strategically, and provides recommendations and tools for further developing your ability to drive strategic action at the State and Local levels. 


WIOA lays the groundwork for workforce areas to design and govern regionally—aligning education and training strategies and services with regional economies, rather than with county borders or with traditional local service area boundaries.

Youth Services

Features States and Local Areas that have made strides in service that recruit, engage, and retain youth providing them the career and transition skill necessary to become self-sufficient and independent adults.


You can also find specific dates and times in the ION Events Tab.


Post, follow, and respond to questions and comments on the PLG discussion threads.