Voices of Experience: Podcast on Customer Centered Design Part 2
The implementation of the Workforce Innovation and Opportunity Act (WIOA) provides opportunities to design services, processes, and physical space within One-Stop centers in a way that will produce better outcomes for customers and increase their satisfaction.
In this podcast, Maria Morgan and Toni Caruso detail how they use the principals of customer-centered design in the development of their workshops, and how it can have a positive impact for One-Stop center customers.
"We want to know where they [customer] want to go and then help them according to their plan. We don't come up with a plan for them. We let them guide us and then we will help them with that guide."