Voices of Experience: Podcast on Customer Centered Design Part 2

Connectivity and networking relationships

The implementation of the Workforce Innovation and Opportunity Act (WIOA) provides opportunities to design services, processes, and physical space within One-Stop centers in a way that will produce better outcomes for customers and increase their satisfaction.

In this podcast, Maria Morgan and Toni Caruso detail how they use the principals of customer-centered design in the development of their workshops, and how it can have a positive impact for One-Stop center customers.


"We want to know where they [customer] want to go and then help them according to their plan. We don't come up with a plan for them. We let them guide us and then we will help them with that guide."

-Maria Morgan

Content Information

Content Type: Podcast/Webcast
Target Populations: Non-Target Population Specific


Post Information

Views: 93
Posted: 8/10/2016 1:25 PM
Posted By: Wesley Peterson
Posted In: ION - Innovation and Opportunity Network
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