With the workforce primer and other overviews, the U.S. Department of Labor, Employment and Training Administration, and other research entities, have provided numerous resources to give current and prospective partners a high-level introduction, or a refresher, to the public workforce development system.

The primers and orientations presented here are useful learning tools to convey basic knowledge about the fundamentals of the one-stop career center system, which is the main service delivery model for workforce services.

Building on knowledge gained from primers and orientations, staff can acquire a good background to fully understand the new opportunities presented in the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

Workforce Primers and Overviews

The workforce primer and other orientations about the workforce development system are useful to professionals who are new to our system, or are looking to strengthen referrals and leverage existing infrastructure and resources.

The orientation and technical assistance materials include fact sheets, charts, recorded webinars and downloadable toolkits.

Whether you represent an employer, a labor organization, a community-based organization or another new or prospective partner, you will find these materials and online resources useful. 

This big picture view helps local area entities, non-profits, service delivery grantees, partnering agencies, and other stakeholders implement WIOA. 

This page will be updated periodically to reflect newly developed materials and fact sheets, as they become available.

                 outline of people in business attire standing next to puzzle pieces in blue and grey with the words Work, Business, Profit, Product and Team on the pieces

WIOA'S Hallmarks of Excellence

  • The needs of businesses and workers drive workforce solutions, and local boards are accountable to communities in which they are located.
  • One-Stop Centers (or American Job Centers) provide excellent customer service to all jobseekers and employers, and focus on continuous improvement.
  • The workforce system supports strong regional economies, and plays an active role in community and workforce development.