An Inventory of Program Toolkits to Help you Design Service Delivery
Author(s): Employment and Training Administration
Organizational Author(s): U.S. Department of Labor
The Employment and Training Administration (ETA) and its grantees have designed a number of toolkits to help workforce professionals in various programs carry out their day-to-day duties.
This inventory of toolkits offers you a selected number of how-to-guides that provide examples, recommended approaches, best practices and effective strategies to achieve positive outcomes with clients.
Handing You Tools for Program Development
ETA makes available a variety of resources, including guides and toolkits, to help workforce professional innovate and continuously improve their programs.
Please refer to more resources, online training and webinars in the communities of practice and collections on this website for more specific program information.
Your regional Federal Project Officer (FPO), grant manager, or technical assistance (TA) consultant may refer you to these materials, and provide additional information to supplement these toolkit materials.
Integration and Coenrollment Strategies
While you have these tools for specific programs available, remember that the workforce system's intent is to integrate programs and services, which maximizes resources and opportunity.
Keep in mind where you can leverage existing resources, and offer participants coenrollment in other programs as well.
Workforce System Hallmarks of Excellence
With many tools and techniques in your toolkit, you can ensure that the integrated workforce system maintains its level of excellence and achieves its main hallmarks, which are:
- The needs of businesses and workers drive workforce solutions, and local boards are accountable to communities in which they are located.
- One-Stop Centers (or American Job Centers) provide excellent customer service to all jobseekers and employers, and focus on continuous improvement.
- The workforce system supports strong regional economies, and plays an active role in community and workforce development.