We encourage you to view the Employment and Training Administration's (ETAs) Act Now Webinar Series for more information about implementing the Workforce Innovation and Opportunity Act (WIOA), which was signed into law in 2014.

Custom-Centered Design

Design Thinking is a practical, repeatable approach to arriving at innovative solutions.  Think of it as a step-by-step guide to putting the people you serve at the center of your design process to come up with new answers to difficult problems.

This webinar will include: an overview of what Customer-Centered Design is, examples from peers about how it is currently being used in the workforce and human services systems, and how other federal agencies are using Design Thinking to innovate services to customers. 

Governance, Leadership and Strategic Boards

Implementing WIOA requires effective leadership and the support of partners in the public and private sectors.  Board leaders are working with WIOA stakeholders to implement strategies that align programs, integrate services, and provide high quality service to employers and the workforce. 

During this session, you will learn how state and local leaders can attain program alignment, strengthen operations, and support career pathways, talent development, and sector strategies.

WIOA Governance Implementation

In this session, you will walk through the recently published USDOL/ETA Training and Employment Guidance Letter 27-14: Transition Authority for Immediate Implementation of Governance Provisions, and learn from subject matter experts.

Partnerships in Action

Workforce Innovation and Opportunity Act (WIOA) creates new opportunities for partnerships that are especially critical across WIOA core programs.

A number of state and local teams are already aligning their resources in innovative ways to improve services to their shared customers.  Learn how to make the case to your partners and how to make it work once you do.

                             Partners shaking hands