The Workforce Innovation and Opportunity Act (WIOA) made certain enhancements to the workforce system that strengthen the highly integrated nature of the one-stop career center system.

Ideally, outreach, recruitment, referrals, intake, assessment, case management and program service delivery are offered seamlessly - transparent only to co-located partners, procured service providers, referring agencies and community resource partners.

Putting the Pieces of the Puzzle Together

The resources referenced on this page help you map assets, and identify resources and partner services to integrate into your service delivery putting together the pieces of a puzzle.


Integrated Service Delivery Toolkit

The Integrated Service Delivery Toolkit offers tools and resources for system leaders to utilize, including areas of focus:

  1. Policies,
  2. Program changes, and
  3. Information technology (IT) solutions.

Co-Enrollment and Coordination Across Programs

One example of one opportunity for improving cross-program integration is the Temporary Assistance for Needy Families (TANF) program.

The study of TANF and workforce coordination here explores the strategies, defines levels of coordination, and includes a postscript addressing key TANF-Workforce Innovation and Opportunity Act coordination points.

               Federal Service and Programs Eligibility Matrix 

Increased Common Intake

The Integrated Intake Toolkit offers a variety of practitioner-friendly tools, templates, guides, and resource links.

Strategies and tools for increasing integration at intake include:

  1. A guiding policy document for integrated intake;
  2. MOUs, waivers, referral procedures and other policy-alignment tools;
  3. Cross-program confidentiality agreements;
  4. Cross-trained staff members capable of assisting customers with a variety of tasks;
  5. Information sharing in a single MIS that integrates data from multiple workforce programs;
  6. Data warehouses that store customer information for multiple workforce programs;
  7. Linkages between existing MIS systems.

Integrated Resource Team Approaches and Strategies

The Integrated Resource Team (IRT) model represents a strategy to coordinate integrated services to job seekers with multiple challenges or barriers to employment.

With considerable knowledge of resources within the public workforce investment system and in the community, Navigators often see the “big picture” and the many pieces needed to form the puzzle.

             Resources for Workforce System Success