One-Stop Center Certification and Quality Control for Enhanced Efficiency in Customer Flow
Author(s): Employment and Training Administration
Organizational Author(s): U.S. Department of Labor
The Workforce Investment Act (WIA) of 1998 created the national network of one-stop centers, also known as American Job Centers (AJCs), which were charged with providing employment and training services to the public. The Workforce Innovation and Opportunity Act (WIOA) of 2014 made enhancements to this one-stop system, enabling co-locations of partners and service providers to attain greater resource leveraging and efficiency in serving customers.
One-Stop Career Center Fact Sheet
WIOA reinforces the partnerships and strategies necessary for one-stops to provide job seekers and workers with the high-quality career services, education and training, and supportive services they need to get good jobs and stay employed.
One-stop center staff also help businesses find skilled workers and access other supports, including education and training for their current workforce.
Workforce System Certification Toolkit from Oklahoma
This toolkit describes Oklahoma’s Workforce System Certification process that encourages voluntary collaboration across partners to create a shared vision for addressing local economic needs and determining strategies to meet them.
It includes information on the purpose, background, framework, the six steps in system-building, standards and measures, the review process, a self-assessment tool, certification application, and lessons learned from three pilot areas.
Strengths-Based Customer Service: Opening the Door for Everyone
Integrated Resource Team Flow Chart and Resource Guide
This guide offers an additional level of detail related to the activities identified in the sample Integrated Resource Team (IRT) flow chart on career and training services.
The information is meant to provide a cursory overview of the two potential customer flow scenarios that can take place after the customer attends a job center orientation.