Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center. We can use it to directly learn from the communities we serve, and to rapidly come up with innovative new concepts, quickly prototype them, and then make our ideas come to life with positive results for our customers.
Learn how your state and local area peers are implementing customer-centered service delivery design in the WIOA Implementation! Access webinars, videos and podcast here to learn more about customer-focused service delivery and customer-centered design
WIOA implementation gives us a huge opportunity to step back from business as usual, and design services with the customer in mind. Teams who joined the CCD challenge have:
How Does Round 2 of the CCD Challenge Work?
This initiative consists of FIVE phases:
Who is Participating?
This is a team-based initiative and teams are comprised of 4 to 10 people who represent a broad range of stakeholders and partners, including:
Please view the resources on this page to learn about this initiative.
Reach out to a CCD Coach for support or to ask questions at: firstname.lastname@example.org.