CCD PLG call #2 on Researching Your Customers to Better Understand Their Needs and Improve Outcomes
1:00 PM ~ 2:00 PM ET
Join us to hear from a team of local workforce area partners in Santa Barbara, California who have made researching their customers their first step before designing new services.
This team has conducted in-depth research with employers which identified innovative ways the partners could work together to better serve business and improve their reputation to increase the number of businesses willing to work with the workforce system. This team has also recently gone into local jails to research incarcerated individuals to provide better services which lead to employment and skill obtainment upon release. You don’t want to miss the insight this team has to share.
Yolanda Salgado-Tovar, Business Services Representative AJCC/One Stop
Kimberly Shean, Probation Manager & Co-Chair Reentry Steering Committee
Nancy Saengjaeng, Department Business Specialist II, Santa Barbara County Department of Social Services, Workforce Resource Center