Peer Learning Group Call on Customer Centered Design
2:00 PM ~ 3:00 PM ET
Call-In Number: 877-361-4628
Conference Code: 3189475684
Customer-Centered Design (CCD) is an amazingly generative process that starts with people and ends with surprising answers tailor-made to put our customers' needs at the center.
This call will provide an overview of the three CCD phases (Inspiration, Ideation, Implementation) and its applicability to WIOA. You will hear from practitioners who have successfully utilized CCD principles to implement prototypes that are transforming the public workforce system.
1. Why is CCD relevant to delivering services in an American Job Center?
2. How do you get staff (and customers) engaged and involved in the process?
3. What impacts and results have come from using CCD?
Christy Montgomery, Maher & Maher
Riccardo Canova, Workforce Development Specialist, Workforce Development Department, San Bernardino County
Gustavo Cisneros, Staff Analyst, Workforce Development Department, San Bernardino County